WARRANTY & RETURNS - INFO & FAQs

--------------------------------------------

We take pride in sourcing the best quality New Zealand products to our customers. We meticulously test our products before offering them to you. In the unlikely event that you are not completely satisfied with a product we provide DOUBLE WARRANTY PROTECTION with your purchase.

   »» Warranty on sold goods

All products sold via New Zealand Best come with the warranty arrangements provided by the supplier/manufacturer of the particular product.

In addition to the supplier warranty, we extend our own unconditional 60-days money-back guarantee to all our products.

It means that our customers receive double assurance of the quality of the products purchased from our store.

   »» Who pays for the postage and handling in case of a product return

New Zealand Best does cover shipment and handling costs of the returns. Please notify us before sending out your return, so we can arrange the timely replacement or reimbursement.

   »» Damaged goods or goods lost during shipment

In case you receive damaged goods or your product is lost during shipment we refund your money or replace your purchase free of charge, whichever your preference is. We do require damaged goods to be sent back to us before a replacemnat can be arranged. Please notify us before sending out your return, so we can arrange the timely replacement or reimbursement.

   »» Fraudulent returns

New Zealand Best reserves the right to use reasonable discretion in handling returns under the unconditional money-back guarantee to avoid fraudulent claims.

Please contact us, if you have any other enquiries.