STANDARD TERMS OF SERVICE

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   I.    New Zealand Best's vision and code of practice »»

   II.   Privacy and security of the transactions »»

   III.  Warranty and reclamations »»

   IV.  Delivery and shipment »»

   V.   Contact »»

I.    New Zealand Best's vision and code of practice »»

New Zealand Best acts based on the vision to provide top quality service to its customers and to sell the best quality products from New Zealand and in doing so to promote natural beauty and uniqueness of New Zealand as well as the best of kiwi enterprise to the world.

New Zealand Best takes pride in the quality of the products we source. We carefully test each product before it is offered to our customers.

II.   Privacy and security of the transactions »»

All information received by New Zealand Best from a customer, such as: credit card details, personal and contact details, purchasing and ordering history , - is processed with complete confidentiality and security with the use of the industry standard highest level security facilities.

New Zealand Best does not share customer's contact information with any third parties for their promotional use.

III.   Warranty and returns policy »»

All products sold by New Zealand Best come with the warranty arrangements provided by the manufacturer or supplier of each particular product.

New Zealand Best will provide any available information regarding warranty terms when requested by a client.

In addition to the supplier/manufacturer warranty, New Zealand Best extends its own unconditional 60-days money-back guarantee to all products sold from the website.

All product returns are handled and shipped at the expense of New Zealand Best.

Please notify us before sending returns so that we can arrange replacement or refund.

New Zealand Best reserves the right to use reasonable discretion in handling returns under the unconditional money-back guarantee and investigate the circunstances of a claim to avoid fraudulent claims.

IV.  Delivery and shipment »»

Orders are shipped via NZ Post service, an efficient and reliable provider with an excellent International reputation.

Please refer to our Shipping & delivery info for estimated delivery times and rates.

Local customs and duty clearance (if any) is the responsibility of the recipient and can not be prepaid.

Special rates are available at request for wholesale and bulk shipments.

Please contact us, if you have any other enquiries.

V.  Contact »»

Postal address: PO BOX 54287, Bucklands Beach, Auckland NZ

Physical address: 1/14 Prince Regent Drive, Half Moon Bay, Auckland

email: enquiry@lenz.co.nz