SHIPMENTS AND DELIVERY - INFO & FAQs

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   »» How the products are shipped

 

Most of our International orders are shipped via NZ Post Airmail service, an efficient and reliable provider with an excellent International reputation.

 

All available shipment methods are:

Air mail International - all regions, 10- 14 business days - recommended

Economy International - all regions, over 14 business days, up to 25 business days estimated

Express International - all regions, under 5 business days

Australia International - to Australia only, under 10 business days

NZ courier - NZ only, next day

All orders inside NZ are delivered via courier service.

 

   »» Estimated delivery times

 

region
express
air mail
economy
Australia
1-3
3-6
9-15
South pacific
2-5
3-10
12-22
East Asia & North America
2-4
4-14
11-25
UK & Europe
2-4
4-14
13-25
Other
2-5
5-14
15-25

 

Target delivery days are business days and exclude public holidays and week-ends.

Delivery times shown are for main cities and may vary to the areas outside main centres.

Delivery times are from the moment the product is prepared for shippment, it may take up to 2 - 3 days to prepare the order for shippment.

 

   »» Indicative shipment costs

 

Shipment cost for each order is displayed in the shopping cart when an order is being placed.

It is calculated on the basis of item weight and the destination zone.

 

 

   »» Wholesale shipments, bulk shipments

 

Although Air mail service is our recommended method of shipment for the retail orders, we can work out better shipment rates for the wholesale buyers. If you are a retailer or a wholesaler willing to purchase larger quantities of a product please contact us for shipment quotes.

 

   »» Delivering to PO Box or Private Bag

 

We do not deliver to PO Boxes or Private Bags. Please provide a physical address when ordering a product.

 

   »» Customs & local taxes

 

Countries have differing procedures regarding the dealings with Postal items.

Time & procedures taken by customs to clear different categories of item may vary country to
country.

 

When the value of a good is high, it may require a formal Customs entry.

Duties are collected in many countries in relation to the value of the imported good.

 

Different countries may have different rules in relation to taxable goods.

Local customs and duty clearance (if any) is the responsibility of the recipient and can not be prepaid.

 

Shipments include customs declarations when required.

 

   


Please contact us, if you have any other enquiries.

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